Help and FAQs

Yes. Members never pay. Venues pay to list their offers.

It lets us confirm it's you, and send offers by text if you choose. Members need to be 18 or over, which you confirm when you join.

No. One roundup a week on Thursdays at 12:00, or one a month if you choose. Texts are never sent before 9am or after 8pm.

Yes. Choose “I'm visiting” when you join. When your trip's over, you can pause or stop messages from your account.

Open the offer, tap “Get my code” and show it to staff when you order. Check the days, times and terms first.

Some venues give each member their own QR code. Staff scan it with their phone camera to check the offer is valid, and you can use it once a day while the offer runs. If it won't scan, read out the 6-character backup code underneath. Staff see your first name on screen, so they know it's yours.

No. Some venues limit how many codes they give out. Once they have all gone, the offer closes.

Some venues run a loyalty scheme through HG Club instead of a paper stamp card: a stamp card (buy a number of something, get one free) or spend tiers with perks. Show your HG Club card (under Card) at the till and staff scan it to add stamps or your bill. Your cards, free items and progress are in Card. A free item is handed over by staff with a separate tap, and lasts 90 days unless the venue says otherwise.

Staff add stamps or bills with the venue's staff PIN (or signed in to the venue portal), up to 3 times a day per venue. If something was missed, ask staff while you're still there: they can add it, and the venue can undo a mistake within 24 hours. If it keeps happening, contact us with the venue name and the time.

Reply STOP to any text, use the unsubscribe link in any email, or change your preferences in your account.

Please contact us with the venue name, the offer and the time. We'll follow it up with the venue.